FAQs
how can we contact you?
The best way to require with us is to fill in one of the contact forms on our site, via the Contact page or give us a call directly on +44 (0) 737 6763 542. We aim to respond to all enquiries within 48 hours, but if you don’t hear back from us soon feel free to give us a nudge.
How long will my project take?
As we offer many different services and packages, every single project is bespoke. If you have a strict timeline please do let us know at the initial stage of contact so that we can ensure we are able to meet your requirements. We will always manage expectations and make timings clear for you in your client onboarding process.
Where are you based?
We run our business from our family home in Shropshire, however as our work is online we can take it anywhere and we are able to work with clients nationwide, and even further afield. If you are local to the Shropshire area we’d love to do your initial consultation in person over a coffee, but don’t worry if not, we can either chat via teams or over the phone.
Are you able to work to my budget?
We will always be fully transparent when it comes to pricing and there will never be any hidden costs to take you by surprise. If you have a certain budget in mind it’s always good to make this clear to us at the initial point of contact so that we can make sure we offer you at least one option to fit your budget.
What sectors do you work with?
We love working with business of all shapes and sizes, in all sectors. Our on-boarding approach allows us to really get to know you and your business before we make a start on your project, therefore we feel our services are suitable for all!
Do you offer a full package service?
Yes we do! If you are looking for a full overhaul of your online presence, we have the perfect package for you. Our Full Package offers Web Design & annual management, full SEO support, Professional Photography and Videography, and more. Perfect for anyone looking to completely reset their website, social media platforms and content bank.
Are you fully insured?
Yes — Return To Home Solutions Ltd is fully insured and licensed for all drone operations. We hold £5,000,000 public liability insurance (policy number CDA22287710GBP) underwritten by Starr International (Europe) Limited and Travelers Insurance Company Limited through Coverdrone.
Our insurance policy complies fully with EU Regulation (EC) No. 785/2004, which governs aviation and drone operator insurance across the UK and EU.
We are also authorised by the UK Civil Aviation Authority (CAA) under Operational Authorisation PDRA01-24154, permitting commercial operations of unmanned aircraft (under 25kg) across the UK, including in residential, commercial, industrial, and recreational areas.
Copies of our insurance certificate and CAA authorisation are available upon request.
Do you offer payment plans?
Payment plans are available for all of our services, just ask if you would like more information on ways to pay and retainer options.